Referrals make up the vast majority of our new business. Word of mouth is our most powerful advertising tool. As they say, "If you're happy with us, tell your friends, if you're not - please tell us!"
We receive many thoughtful comments through email, thank you cards, social media, Google reviews, and Yelp reviews. We are very proud to share some of these comments with you!
Here is what folks are saying about 21 Degrees:
Internal Review Sept 2021:
Our experience with 21 degrees installing an A/C unit was a delight. Very quick response to our initial phone call, very rapid reply with quote and when installation day arrived, everyone showed up as promised. The two electricians were very efficient and seemed to me they were hardly here anytime.
The two members of the “A team”, Avery & Austin, arrived and worked throughout the day to get the job done. Both men worked well together and were polite and careful workmen. The job ran into a bit of overtime but they stayed with it until the end. Their parting words were, “It’s working!” And it was so!
There was also no mess after they left for us to clean up which we really appreciated.
A great job, quick and clean well done.
Jim & Denny Peacock
Facebook (Mar 2021): "Yesterday we had a new Heat Pump and Air Handler fitted by two guys in a most efficient and knowledgeable manner. Both worked very hard and were respectful in every way. Everywhere was left so clean and tidy. I am so pleased I chose this company. I could not have asked for better, in fact I am now going for a Hot Water Tank replacement. Top KUDOS to the Boss, Courtenay in the office and our two workers" Victor Crisp,
Internal Review (August 2020): "We were impressed right from the initial quote through installation. Very prompt and professional. Would recommend to anyone looking for a new heat pump." Gordan Hay, Campbell River
Facebook (May 2020): "[G]reat company, very professional and knowledgeable workers with great work ethics." Marv Sapeta, Qualicum Beach
Facebook (March 2020): "We had a couple of concerns and questions with regards to getting maintenance done on our gas fireplace. After speaking with John, we left totally confident that our concerns would be addressed and looked after. Thank you John for looking after us again." James Sekulich, Courtenay
Facebook (February 2020): "A fantastic Company! I just had my Gas Furnace updated and WOW they were awesome. A big Thank you to Avery and Tammy who did such a clean job and also ran me through the whole system to ensure pure comfort!! 😊 Thank you also to Bob Neault for Awesome Customer Service 👍 I highly recommend 21 degrees."
Lori Dunne, Courtenay
Google Review (February 2020): "We are very much enjoying our new split pump system. Bob and crew were informative, punctual and efficient and able to solve a few wrinkles that came up during the installation. The system has been up and running now for a couple of months and keeping us very comfortable. We are happy to have largely replaced our baseboards and wood heat with these highly efficient Daikin ductless heat pump units. They are an excellent combination with our recently installed 10kW solar system connected with the BC Hydro Net Metering Program. We can stay warm AND watch our power meter run backwards when the sun shines:)" Allen Banner, Campbell River
Google Review (February 2020): "My partner & I shopped around for both the furnace/AC plus the demand hot water system for our home. We are not necessarily inclined to pick the 'best (lowest) price' as we believe price, quality, professionalism & service are intertwined and that a good combination of all is essentially priceless. With 21 degrees we received 5 star service from day one starting with John , who took the time to explain all our options with patience & expertise. The install went without a hitch & we couldn't of asked for a better bunch of guys to do the work. Courtney, that works in the office was so friendly and fantastic with ensuring all paperwork was completed correctly for warranty. Thanks again to everyone at 21 degrees for reducing the stress during our build." Kathy Richards, Comox
Facebook (January 2020): "Everyone we talked to at 21 Degrees was very professional and paid attention to detail. We appreciated the concern for our comfort from the very first call to the moment the crew finished the installation. Thank you for quickly and efficiently installing our new furnace. It's a huge improvement, I can't say enough good things about Doug, Tamme, Chad and Robert. What a pleasure to deal with. Thank you. We highly recommend 21 Degrees!!" Sandra Johnson, Courtenay
Google Review (January 2020): "Friendly service, quality work." Vitaliy Gosha, Courtenay
Google Review (December 2019): "Such a professional helpful business! From meeting Bob all the way to applying for the rebate it was all so easy and smooth. After we singed an agreement they came and installed the heat pumps within 5 days and the installers were very punctual and respectful, laying drop sheets on the floor and cleaning everything afterwards. Courtney in the office is so friendly and helpful and everyone just made the whole experience completely stress free! Would highly recommend them!" Nicola Cylka, Campbell River
Email (September 2019): “Just wanted to thank y'all for the Mini Split you installed in our shop...incredible. It (was) definitely the smart decision over a wood stove in that space. Now that we are getting into single digits over night, sure is nice to walk into warmth first thing in the morning and anytime for that matter. A/C on the few hotter days we had this summer was a bonus. Drying wet gear hanging in front of the fan also handy and tools are happier.
Not that I'm looking to be a salesman for Daikin… but I sure could be. Thanks again...Vic." Victor Klassen, Courtenay
Facebook (September 2019): "We would like to give the fellas from 21 mechanical a 10 out of 10 for a fine job on installing our heat pump system this week . They were clean at their job they put down mats and kept their area very well. They were very good with their time management and over all very effective in the total completion of the project. Thanks again Brent & Sam..." Brent Williams, Courtenay
Email (March 2019): "Just a quick note to let you know that the workman you sent out was great. He knew his job and also was a very friendly person who obviously is competent. Great service from your company..." Marion Cobb, Courtenay
Facebook (January 2019): "We recently had 21 Degrees install a fireplace, furnace, and on demand water heater to replace ageing units in my Mother's patio home. I am very pleased with the quality of the installation and the follow on service that I have received. The office staff and technicians have been a pleasure to deal with." Ron Veitch, Courtenay