Referrals make up the vast majority of our new business. Word of mouth is our most powerful advertising tool. As they say, "If you're happy with us, tell your friends, if you're not - please tell us!"
We receive many thoughtful comments through email, thank you cards, social media, Google reviews, and Yelp reviews. We are very proud to share some of these comments with you!
Here's what folks are saying about 21 Degrees:
Google Review (October 2018): "I would like to thank all the staff at 21 degrees. I took them my electric fireplace which had stopped working. They called me the same day saying they plugged it in and it was working fine, and there would be no charge. I was so happy, they made my day. Everyone was kind, courteous, efficient and very friendly. I will surely be returning to 21 degrees and recommend them to everyone. Thank you again..." Jacke Smith, Courtenay
Facebook (September 2018): "I recently had 21 Degrees install a heat pump, furnace, and on demand water heater to replace aging units. I am very pleased with the quality of the installation and the follow on service that I have received. The office staff and technicians have been a pleasure to deal with. Paul Moquin, Courtenay
Facebook (September 2018): “Great service with a quick install. We contacted two other companies who could not return a call or do what they said they would do. 21 Degrees gave a prompt competitive quote followed by a quick install. Thanks Doug!” Jennifer Hedican, Courtenay
Email (September 2018): “… I would like to put in an excellent review on Ian. He was thorough, tried to explain everything… and the invoice was about 1/3rd what I was expecting. We will be back for sure when we need your services again.” Mike G, Courtenay
Google/Facebook (April 2018): After obtaining several quotes we decided to go with 21 Degrees Mechanical. John and his team (Scott, Matt, Lance and Aaron) were amazing. They installed both a new furnace and a new heat pump. They were hard working, knowledgeable, courteous, efficient and didn't take any short cuts. They took time to explain the new equipment and orientate us to the new thermostat. Thank you! Kerry Caddell, Courtenay
Email: "Dear sir or madam, my old Lennox furnace was not running properly. On March 23, 2018, Twenty One Degrees sent out their technician ,Justin, to me on Hornby Island. Justin worked very hard to determine what was wrong with the furnace and to fix it. He thoroughly tested all parts of the heating system to make sure that everything was working safely. Justin was pleasant and courteous as well as being a very competent technician. The furnace is now working perfectly. Thank you so much!" Philinda Dunne, Hornby Island
Google Review (March 2018): "Excellent staff and service! So happy (and warm) with our new furnace. I would highly recommend..." Kim Bearchell, Courtenay
Yelp.ca: "This company is the GREATEST! Their customer care is above and beyond. If you're in the market for any heating and AC work - please check them out." Heather K, Qualicum Bay
Email: "Today is the first day we have put the new Amana heat pump to the test and if I could I would be doing back flips down the sidewalk. It is actually cycling beautifully which the original heat pump never did. The house is nice and warm so everyone including the dog is happy. Thank you again for such great service." Elizabeth and John Wright, Courtenay
Email: "Our 22 year old gas furnace was in need of replacement. It was not at all efficient by today's standards and had hairline cracks in the heat exchangers that could leak carbon monoxide into our living environment. I sought quotes from 3 different suppliers. The clear winner, in all categories, was "21 Degrees" here in Powell River. My request for a quote was handled very quickly. The estimator showed up right when they said he would. All of my many questions were answered thoroughly. The installers were organized, focused professionals who had the job done quickly and left no debris behind. Overall, I was impressed by the level of professionalism that was shown by all involved at every stage of the project. And here's the clincher, they also offered the lowest price."Powell River
Online: "Service was prompt and professional. All of the staff at the installation and at the store were amazingly friendly and helpful. I would definitely recommend 21 Degrees to anyone needing their services."
RateABiz: "This is our second home that we built in Comox Valley and we have used heat pumps as our primary source of heat as well as relying, heavily on air conditioning during our summer months. When we decided to remove the former heat pump, after 10 years, because it was undersized for our house, we contacted 21 Degrees to ask about the Lennox brand.
After making our decision to go with this company and have the Lennox unit installed, last May, we have been totally 'blown away' by the one third reduction on each month's Hydro bill. This is an incredible saving and speaks well to the Lennox technology!
As far as the company, 21 Degrees showed themselves to be exceptional in the department of knowledge, assurance, schedules and politeness. We are truly pleased with this local company and would suggest anyone to get in touch with them as to any questions you may have re heat pumps.
And, just in case you are wondering if we might have any connection to anyone in this company, rest assured -- we do not.....except through our initial contract re information and installation of a unit.
We are SO impressed with the workmanship, knowledge, honesty and support we have received from 21 Degrees. We placed our trust in them and they have not disappointed us!
This is a genuine 'nice people' company!"
GOOGLE Review: "We chose 21 Degrees to install our ductless heat pump system for our house in Courtenay last year. We were referred to them by a number of friends and now we know why!
We wanted good quality equipment, but more importantly we wanted to shop locally, and with a company that looks after their customers well. I could complain that there were a few minor hiccups, but I'd rather applaud everyone at 21 Degrees for handling each challenge with total professionalism. Seriously, what an awesome group of people!
We absolutely love our new heat pump system, and of course our lower bills. The service man who did our annual maintenance showed up on time and did a great job too.
My husband and I don't hesitate to recommend 21 Degrees to any one, in fact we will be using them again when we build our next home. Two thumbs up!"R.Robinson, Comox Valley
Thank you card: "A great big thank you from all of us. It has been an absolute pleasure to work with you all. Jenny - your knowledge of your products and helping us figure out what would work best for us, was invaluable. Your warm and friendly attitude was a beautiful bonus!! Everyone who came to our home were friendly and thoughtful. You all make a great team and your camaraderie was evident! We won't hesitate to pass on your name to our friends and acquaintances."T&D Calvert, Campbell River
GOOGLE Review: "21 Degrees installed our gas furnace & tank less hot water system. We shopped around looking for both quality & service.
We chose 21 Degrees as we felt that from the moment we entered the showroom & discussed our needs that we were with transparent sales staff & genuine professionals. The installation went smoothly. The expertise of the installers was 2nd to none.We have recommended 21 Degrees to our friends & family and know that they have had similar experiences."K Richards, Comox Valley
RateABiz: "Can't say enough about the professional and friendly service provided by 21 Degrees Mechanical. Everything was top notch from the initial home inspection, to the precise and complete quote, and the actual installation of units. Everyone from the owner, to the installers down to the office staff really knew their stuff! John Sheppard and the electrical company he used deserve special mention. Removal of our old unit and installation of the new one went very smoothly, and because of a real team effort the install was done same day which was much appreciated. Thank to everyone involved for making the experience a stress free and enjoyable one!"
Online: "Used a second time, great as usual."
Yelp.ca: "What a great company! About two years ago, we had our ductless heat pump and tankless water heater installed by 21 Degrees, and we've been thrilled with our new gear, and with them! We were referred to them by a couple different friends who were very happy with their products and customer service, but we still shopped around a fair bit. In the end, it was really important for us to keep it local, and to choose a company that we knew we could really count on for the long haul. We got their special extended labour warranty, which has already proved to be a great call. There was a sensor that needed replacement on our heat pump, and they didn't charge us a single cent! not even for diagnostic time or shipping or anything. They showed up when they said they would, the repairman was extremely competent and personable, and they followed up with a phone call later to make sure everything went well. Super happy with this company and will continue recommending them" Rebecca R, Courtenay
Email: "We were really in a bind and your salesman and his crew managed to get the job done in lightening speed. Your guys went the extra mile and I see why your company came highly recommended by another tradesman."
Email: "An email of thanks for such a professional business attitude and response. When we purchased our furnace from John Sheppard we had the very good fortune of getting an excellent product and making a good friend. That was followed up by a very satisfactory yearly maintenance/service call from Doug. This is a company we would and do recommend to everyone who asks, simply because you guys are the best. Thanks so much for going the extra mile. Just one more reason to be thankful, this Thanksgiving day. Fred and Linda - Comox Valley
Online: "So very professional. From beginning to end the experience was exceptional. Wonderful people, so obliging and they made every effort to answer every question we had promptly. The installers were extremely respectful of us and our home. Every night, they would clean and tidy up. We had the BEST people. We would recommend this company to anyone wholeheartedly. Definitely a five star experience"
Online: "Last fall we had 21 degrees mechanical install a heat pump for us. From the initial inspection to the installation and follow-up fine tuning they did an excellent job. We had noticed a high-pitched whine when the heat pump was up and running and the technicians made 2 trips until the problem was identified and corrected. John, the sales rep and all the technicians were nothing but professional all the way. Thanks."
Online: "The knowledge & service from the owner & entire staff was outstanding. The showroom itself is very helpful in allowing persons not very equipment minded to understand the products. We are completely satisfied with our Lennox Heat Pump and our Majestic fireplace is gorgeous. Thanks for everything!!!!! " L. Parkinson, Comox