Service, Repair & Maintenance

 * Please Note: Manufacturers of the equipment mandate that it should be serviced annually in order to maintain your warranty. Let us supply you with enhanced equipment performance, as well as keep your Manufacturers warranty active. Regular maintenance will extend the life of your equipment, guarantee peak efficiency and safety, and avoid costly repairs. 


Your comfort and security are our top priority. Please read through our 21-point checklists below for details outlining our comprehensive Preventative Maintenance Inspections (PMIs). We would be happy to schedule all your servicing or maintenance needs so feel free to contact us via phone, email or direct through our website. Want us to remind you? No problem. We will add you to our annual maintenance list and you will receive automatic reminder on your annual PMI (Preventative Maintenance Inspection). 


At 21°, we also know that it can sometimes be difficult to manage costly repairs and the rising costs of inflation. That is why we offer special ​comprehensive maintenance agreements to all our loyal customers. Whether your home comfort system is still under warranty or is an older system needing regular repairs or maintenance, this plan is designed to offer you Peace of Mind.  For further details please call our showroom for more details.​

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Preventive Maintenance

Preventative Maintenance Agreement (PMI)

We are so excited to announce our new and improved Preventative Maintenance Inspection (PMI) Agreement! At 21° we understand the importance of planning for the future. Whether you have a new installation or a system that is no longer under warranty this agreement is designed to offer you Peace of Mind.  


As most know, in order to keep your warranty active, extend the life of the equipment, guarantee peak efficiency and safety, and avoid costly repairs, it is highly recommended that you maintain your equipment annually.   


With our new PMI Agreement, all you must do is sign up for a minimum of one-year and you will automatically become a 21° Priority Customer which entitles you to 24-hour servicing and priority scheduling. Additionally, if you decide to replace your existing equipment within the time that you are signed up for this agreement then we will refund you 100% of all the consecutive PMI premiums as a credit towards the purchase of new equipment, to a MAXIMUM of 10% of the new equipment purchase price.  


Is your system brand new and you think this agreement may not be for you? Well, to keep your current warranty active manufacturers require you to service your system annually. If you sign up for this agreement and consecutively service your equipment, then 21° will honour this amazing deal when the time comes for replacement. Alternatively, if you choose to move or sell your home then we will allow you to transfer this “nest egg” over to the new home owner which could help to increase the purchase price of your home.  


If you would like to learn more about this amazing agreement, simply call our office at (250) 334-2100. You can also click on the link below to view this agreement and all its "Terms and Conditions".

21 Point Checklist / Heat pump

  • Record Outdoor Ambient Temp
  • Record Refrigerant Type
  • Monitor Suction & Liquid Pressures
  • Inspect Contactor Condition
  • Check Start Capacitor
  • Check Crankcase Heater
  • Perform Service Valve Inspections
  • Inspect Outdoor Coil
  • Inspect Indoor Coil
  • Test/Run Defrost Cycle
  • Test Reversing Valve Operation
  • Record Compressor Amps
  • Measure Voltages
  • Check Electrical Connections
  • Check Condenser Fan Cycling
  • Test Run Capacitors
  • Test T-stat Operation
  • Inspect Filters
  • Lubricate where Required
  • Condensate Drain Inspection
  • Performance Recommendations 

21 Point Checklist / Gas Heat

  • Check Gas Pressures
  • Inspect Venting Condition
  • Inspect Heat Exchanger
  • PPM CO Test
  • Inspect Burner Assembly
  • Check Ignition Assembly
  • Inspect Condensate Drains
  • Test Pressure Switches Hi/Low
  • Flame Sensor Reading
  • Inspect Thermocouple
  • Inspect Flue Draft
  • Record Temperature Rise
  • Check Fan Limit Control
  • Test Blower Motor Capacitor
  • Inspect Filters
  • Check Electrical Connections
  • Check T-stat Operation
  • Inspect Blower Wheel
  • Inspect F/A Intake Screen
  • Test Safety Controls
  • Performance Recommendations 

Point Checklist / Fireplace

 

  • Clean Fireplace Glass
  • Gas Pressure Test
  • Inspect Burner Assembly
  • Inspect Firebox
  • Inspect Venting
  • Inspect Pilot Assembly
  • Install New Batteries (if needed)
  • Test T-stat Operations
  • Inspect Door Gasket Condition
  • Perform CO Test